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Policies

Call us at 512-789-0841

We are always here to answer your phone or text for any questions. 7 days a week from 7:00am-8:00pm

  • Email: [email protected]
  • We accept all Major Credit Cards, Cash or Venmo
  • All reservations are done online. If you need assistance with our online reservation please give us a call and we will be happy to assist you.

Wave in Water guarantee reservation: All our boats are current model and well maintained. Should ever our boat not make it to your reservation, we will pay you the full amount of your reservation. We understand that you have planned this way in advance for your special event.

Damage/Loss protection: All Tours include a $1000 damage/loss protection. All Self Captain rental requires a $7 per hour damage/loss protection. Any damage/loss above $1000 will be charged on your credit card.

*Cancellation Policy: A 10 day notice from your reservation time/date is required if you decide to cancel. We need time to rebook your time/date or we reserve the right to fully charge you for your reservation. Cancellation must be by email and not by phone. Holidays: There are “No” cancellations on Holidays or Holiday weekends. No exceptions. Please plan carefully.

*Weather Policy: Heavy rain or Lightning is an automatic cancellation. We will notify you. We will tour if lightning is not in the forecast. You have the option to tour in the rain. Light scattered rain will not be considered for cancellation. 7 day forecast will not be considered for cancellation. Forecast changes daily and we will only accept a 24 hour forecast from the time/date of your reservation as consideration for cancellation. There is no charge if cancellation is determined. An email will be sent to you as confirmation. Call or text us for any concerns.

National Emergency and Disaster Policy: We will follow guidelines set out by our Federal, State, and local government in our jurisdiction. If there is a need for cancellation, your Boat Rental or Boat Tour will be rescheduled. No refunds will be issued but you will have up to 2 years to reschedule.

Refunds: Any refunds by credit card that we issue will take up to 10 business days before it appears on your account.

*Customer Satisfaction: We are 100% dedicated to customer satisfaction. Your reviews say it all. If you enjoyed your time with us as we have with you, please write us a review.